Refund and Returns Policy for rgl-international.com

Last updated: 27/9/2026

At RGL Export, we are committed to providing high-quality industrial and MRO products sourced from our global supplier network. Because many of our products are supplied against custom orders, technical specifications, or client-specific requirements, our refund and returns process differs in some respects from standard retail policies. Please read the terms below carefully before placing an order.

1. General Policy

Due to the technical and often custom-sourced nature of our products (mechanical, electrical, instrumentation, oil & gas, and petrochemical components), most items are non-returnable once an order has been confirmed and processing or procurement has begun. Each request is reviewed on a case-by-case basis in line with the terms below.

2. Eligibility for Returns

A return or refund request may be considered if:

• The product received is defective, damaged, or faulty upon arrival
• The product delivered does not match the confirmed order specifications (wrong part, size, grade, or model)
• The error is due to incorrect fulfillment on our part

Return requests must be submitted within 7 days of delivery, accompanied by:

• Order/invoice number
• Photos or video evidence of the issue
• A description of the defect or discrepancy

3. Non-Returnable Items

The following are generally not eligible for return or refund:

• Custom-manufactured, made-to-order, or specially sourced items
• Products that have been installed, used, or altered in any way
• Items without original packaging, tags, or documentation
• Consumables, sealed technical components, or items affected by hygiene/safety regulations once opened
• Orders cancelled after procurement or shipping has already commenced

4. Damaged or Incorrect Shipments

If your shipment arrives damaged or does not match your order:

1. Contact us within 7 days of receipt at sales@rgl-international.com
2. Provide your order number, photos of the damaged/incorrect item, and packaging
3. Our team will review and confirm next steps — replacement, credit, or refund

5. Refund Process

Once a return is approved:

• Refunds are processed to the original payment method within [15] business days
• For bank transfer or LC-based transactions, refund timelines may vary based on banking procedures
• Shipping, customs, and handling charges are non-refundable unless the return is due to our error

6. Order Cancellations

• Orders may be cancelled free of charge before procurement or production has started
• Once sourcing, manufacturing, or shipping has begun, cancellation may incur charges to cover supplier costs already committed

7. Custom Quotes & Bulk/Project Orders

Orders placed through our quote request system are governed by the specific terms agreed upon in the individual quotation or contract, which take precedence over this general policy where applicable.

8. Contact Us

For any questions regarding refunds, returns, or a specific order, please reach out:

Email: sales@rgl-international.com
Phone: +91 9311226878